Frequently Asked Questions
How do I book a party?
Simply click on our book now button and select your date. Once you select your date, the available times will appear. Select your time and make your deposit and that’s it!
How do I know the trailer can come to my house?
Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come.
Will the kids know what to do?
That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We are committed to making sure everyone has an amazing time!
Should I be concerned about the types of games for kids?
If you have such concerns, inform the Game Coach upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having an amazing time!
What about bad weather?
We come rain, shine, temps below freezing or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.
What time should I make the party?
We suggest that you tell your guests that the party is one hour or half-hour before our arrival time.
What if too many people show up to the party? Is there an extra charge?
Certainly not! Bring them on! We’ll keep them all having a ball!
Do I request certain games?
We always bring the full game library to every event and your Game Coach will listen to and make suggestions to make your event successful. We do request that if you want “M” rated games you send us an e-mail or list them in the comments section when booking.
Do I have to pay for the party in advance?
Our reservations go quickly. In order to hold your booking, you must pay your deposit online. Otherwise, your date and time is still open for booking by others. Please call to discuss if your organization or situation is an exception and we can talk about options.
How do the invitations work?
As soon as you confirm and pay for your party on line, we email invitations to you.
What time will you be arriving?
The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 30-45 minutes ahead of time.
Where can I view your official policies?
You can view them here.
What does my party include?
Each party varies in length. Party choices include 1 Hour, 90-Minute and 2 Hour Parties (choices depend on day of the week). You can add time to any party during booking for longer parties or even all-day events! Each party includes a trained Triple J’s Rolling Video Game Coach (who instructs and leads the party) and use of our Video Game Library and Gaming Consoles.
What if I want additional time?
Parties are scheduled in advance. If the schedule permits we would be glad to add additional time for $99 each additional hour. We suggest you plan ahead and if you want to have 3J Mobile Gaming for a longer time, simply add extra time when booking your event.
What if I need to cancel or reschedule?
All event cancellations will be subject to forfeiture of deposit if cancelled less than or equal to 72 hours of your scheduled date and time. Please be sure to contact us for any rescheduling issues in order to avoid any possible fees. We are more than happy to work with you as much as possible.
Can I have my party at the park?
We are mobile and self-powered so we are very capable of having your event at a park. However you are responsible for any permits or fees required by the local authorities. We will gladly provide proof of insurance or any documents needed to secure your permit. You are also responsible for securing parking for our 3J Mobile Gaming truck. We need at least 60 feet of space to park the Mobile Video Game truck (6-8 parking spots).
Do I tip the Game Coach?
The Game Coach is there to make sure that your guests are making the most of our high-tech fun. He/She is there to assist, inspire, and instruct. Tipping for exceptional service in a great idea, but not required. Please note, your game coach/coaches keep 100% of their tips.